BCS Financial Corporation is seeking a Bilingual Spanish/English Customer Service Representative to ensure a positive customer experience for their EssentialCare product clients. The CSR will provide frontline support, respond to member queries, and assist with documentation for claim processing.
Responsibilities
- Respond to member queries in a timely and accurate manner, via phone, email or chat
- Identify member needs and help members understand applicable BCS products and procedures
- Assist members and providers with questions regarding product, enrollment, billing and/or claim status questions
- Analyze and report product or system related issues as needed
- Use de-escalation techniques when interacting with members and providers
- Utilize internal software, databases, scripts, and work tools responsibly and appropriately to the needs of each call
- Gather customer feedback and share with our Product, Sales, Marketing and Operation teams
- Assist with training new CSRs as needed
Skills
- High school diploma or equivalent
- Experience as a Customer Service Representative in a call center environment
- Proficiency with Salesforce or other CRM systems
- Proficient with Microsoft Office Suite
- Multi-tasking abilities
- Experience with de-escalation techniques
- Excellent verbal and written communication skills
- Higher education or certifications in insurance or related fields
- Supplemental health product experience
- Experience with fixed and hospital indemnity
- Fluency in Spanish
Benefits
- Full benefits including flexible HSA/PPO medical plans
- Dental
- Vision
- HSA/FSA
- 401(k) w/ up to 6% company match
- Generous PTO starting at 22 days annually
- 12 paid holidays
- Parental leave
- Home office and wellness reimbursement
- Generous employee referral program
- Professional development and development planning: tuition reimbursement, continuing education & assistance obtaining professional certifications
Company Overview
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