Transforming Healthcare, One Conversation at a Time
At blithequark, we're on a mission to simplify the healthcare experience, creating healthier communities and removing barriers to quality care. As a Customer Service Advocate, you'll be at the forefront of this endeavor, working remotely from anywhere within the U.S. to make a meaningful difference in the lives of millions. If you're passionate about delivering exceptional customer service and are driven to be part of a dynamic team that's shaping the future of healthcare, we invite you to join us.
About the Role: Building Trust and Simplifying Healthcare
As a Customer Service Advocate at blithequark, you'll serve as a single point of contact for members enrolled in our benefit plans, addressing their inquiries and concerns across their healthcare lifecycle. This is a unique opportunity to build trust, promote healthcare literacy, and connect members with the resources they need to navigate the healthcare system effectively.
Key Responsibilities: Delivering Exceptional Member Experiences
- Listen actively to members, asking pertinent questions to identify and document their inquiries regarding medical, vision, dental, and pharmacy plan details, eligibility, and medical claims.
- Utilize multiple databases, tools, and partnerships to refer and enroll members in appropriate internal programs and specialist services tailored to their needs.
- Interpret and simplify clinical/medical terminology and coding to help members manage costs and understand their benefits.
- Adapt quickly to changes in processes, policies, and guidelines at both site and enterprise levels.
- Educate members on the fundamentals of healthcare benefits and plans, maximizing their use of community services, support programs, and available resources.
- Meet performance goals related to efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
Essential Qualifications: The Foundation for Success
- 1+ year of experience in a customer service environment, demonstrating a proven track record of delivering high-quality service.
- Must be at least 18 years old.
- Availability to work Monday through Friday during our specified business hours (8:30am - 5:00pm and 12:30pm - 9:00pm CST), with flexibility to work occasional overtime as needed.
Preferred Qualifications: Enhancing Your Application
- 2+ years of experience in a customer service role, with a deeper understanding of the skills and competencies required for success.
- Experience within the healthcare insurance environment or as part of Benefit Operations, bringing valuable insight and context to the position.
Telecommuting Requirements: Working Remotely with blithequark
- Maintain the security of company-sensitive documents.
- Establish a dedicated workspace that is separate from living areas, ensuring information privacy.
- Reside in a location that can support a high-speed internet connection approved by blithequark, or utilize an existing service.
Soft Skills: The blithequark Difference
At blithequark, we value a range of soft skills that are crucial for success in this role and across our organization. These include:
- Active Listening
- Negotiation
- Empathy and Sensitivity
- Patience and Resilience
- Agility and Flexibility
- Conflict Resolution
- Cultural Sensitivity and Disability & Diversity Awareness
- Effective Time and Resource Management
- Excellent Verbal and Written Communication Skills
What We Offer: Growing Your Career and Well-being
At blithequark, we're committed to your growth and well-being. As a Customer Service Advocate, you'll benefit from:
- A comprehensive 6-week paid training program, conducted virtually from the comfort of your home.
- A competitive compensation package, with an hourly range of $16.00 - $31.44 for residents in certain states, reflecting our commitment to fair and equitable pay.
- A wide range of benefits, including incentive and recognition programs, equity stock purchase, and 401k contribution, subject to eligibility.
- Opportunities for career advancement and professional development, as you grow within our organization.
Our Culture and Values: A Commitment to Diversity and Inclusion
At blithequark, we're dedicated to fostering a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, identity, or socioeconomic status. Our mission is to mitigate our environmental impact and deliver equitable care that addresses health disparities and improves health outcomes.
As an Equal Employment Opportunity/Affirmative Action employer, we welcome applicants from all backgrounds and ensure that our hiring practices are free from bias. We're a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
Join Us: Make a Difference and Grow Your Career
If you're ready to make a meaningful impact in the lives of others and grow your career in a dynamic, supportive environment, we invite you to apply for this exciting opportunity as a Customer Service Advocate at blithequark. Together, let's simplify the healthcare experience and build a healthier future for all.
Apply Now