Job Summary:
Join our dynamic team at Creatunity LLC, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for our voice and chat accounts. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and identifying opportunities to improve the customer experience. If you're a motivated individual with excellent communication skills and a passion for delivering top-notch support, we encourage you to apply!
Key Responsibilities:
- Respond to customer inquiries and complaints via voice calls and chat, providing prompt, courteous, and professional service.
- Troubleshoot technical issues and escalate complex problems to the relevant department.
- Maintain accurate records of client interactions and transactions.
- Collaborate with the customer support team to ensure timely and efficient issue resolution.
- Identify opportunities to improve the customer experience and communicate these to the team.
Requirements:
- Native speaker-level proficiency in Filipino and English.
- Bachelor's degree in a related field (e.g., business, marketing, communication).
- 2+ years of experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience using customer support software (e.g., Gorgias, etc.).
What We Offer:
- Competitive salary and benefits package.
- Independent Contractor Agreement.
- Quarterly and monthly performance bonuses.
- Health insurance reimbursement.
- WFH upgrade allowance.
- 15 days paid time off.
- 6 company-wide holidays and 6 country holidays.
- 100% fully remote work arrangement (9 AM - 5 PM CST).
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Click the link below to submit your application.
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