Introduction to blithequark
At blithequark, we are shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. As a leader in the entertainment industry, blithequark is committed to providing high-quality services to its customers, and we are seeking a skilled professional to join our team.
Job Overview
blithequark is seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to know needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew. As a Data Entry and Application Development Specialist, you will be responsible for managing programs, developing learning content, facilitating training sessions, and building relationships with stakeholders.
Key Responsibilities
- Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans. Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
- Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
- Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes. Educate and broaden name center leaders to co-facilitate the delivery of studying fabric.
- Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. Guiding these groups to obtain achievement with the right path, assist, and tasks. Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.
- Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D crew. Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.
Essential Qualifications
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
- Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
- High degree of independence and potential to work and manipulate very own time efficiently.
- Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
- Fluent in Portuguese and English. Spanish is a plus.
Preferred Qualifications
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/ know-how management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.
Career Growth Opportunities and Learning Benefits
At blithequark, we offer a range of career growth opportunities and learning benefits to help our employees develop their skills and advance their careers. Our company is committed to providing a supportive and inclusive work environment that encourages collaboration, innovation, and creativity. As a Data Entry and Application Development Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company.
Work Environment and Company Culture
blithequark is a dynamic and fast-paced company that values innovation, creativity, and collaboration. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to providing a supportive and inclusive work environment that encourages our employees to thrive. As a Data Entry and Application Development Specialist, you will be part of a talented team of professionals who are passionate about delivering high-quality services to our customers.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience and qualifications. Our company also provides a range of perks and benefits, including health insurance, retirement savings, and paid time off. We are committed to providing a comprehensive and supportive benefits package that meets the needs of our employees and their families.
Conclusion
If you are a motivated and talented professional who is passionate about data entry and application development, we encourage you to apply for this exciting opportunity at blithequark. As a Data Entry and Application Development Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company. Don’t miss out on this chance to join a dynamic and innovative company that is shaping the future of entertainment. Apply now and take the first step towards an exciting and rewarding career at blithequark.
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