At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. As a growing, national telehealth company, we're passionate about helping patients get the care they need faster and more affordably than ever before. With our innovative approach, we're committed to making a meaningful difference in the lives of those affected by these conditions.
We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our customer service team, you'll play a vital role in providing exceptional support to patients, their families, and healthcare professionals. If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
As a Healthcare Customer Service Representative at arenaflex, your primary responsibilities will include:
* Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
* Verifying insurance coverage for patients, submitting pre-authorizations, and ensuring seamless communication with our operations team
* Following up with potential patients to address any concerns or questions they may have, ensuring a positive experience from start to finish
* Scheduling appointments and rescheduling when issues arise, demonstrating flexibility and adaptability in a fast-paced environment
* Providing weekly sales updates to the operations manager, ensuring transparency and accountability throughout the sales process
* Following up with patients on status, including equipment, materials, and surveys, to ensure timely and effective communication
**Requirements:**
To succeed in this role, you'll need to possess the following essential qualifications and skills:
* **10+ years of customer service experience**, with a proven track record of delivering exceptional service in a fast-paced environment
* **5+ years of medical receptionist experience**, including insurance verification and experience working with patients and healthcare professionals
* **5+ years of inbound sales experience**, with a strong ability to build rapport and close sales
* **Strong computer and organization skills**, with the ability to navigate our CRM system and other software applications
* **Highly self-motivated and flexible**, with a passion for delivering outstanding customer service and a willingness to adapt to changing priorities and responsibilities
* **Ability to work independently**, with minimal supervision, and as part of a dynamic team
* **Strong communication and interpersonal skills**, with the ability to build rapport with patients, families, and healthcare professionals
**Compensation, Growth, and Benefits:**
At arenaflex, we're committed to providing our employees with a comprehensive compensation package, including:
* **Base pay of $42,000-$49,000 per year**, depending on experience
* **Potential Annual Bonus of up to $5,000**, based on individual and team performance
* **7 Paid Time Off (PTO) days plus 3 paid holidays**, to ensure you have time to relax and recharge
* **Medical, Dental, Vision, and 401k Match**, to support your overall well-being and financial security
* **Flexible schedule**, with the ability to work from home and maintain a healthy work-life balance
**Work Environment and Company Culture:**
At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:
* **Customer-centricity**: We're committed to delivering exceptional service to our patients, families, and healthcare professionals.
* **Innovation**: We're constantly seeking new and better ways to deliver care and support to those affected by cognitive disorders.
* **Collaboration**: We believe in working together as a team to achieve our goals and support one another in our roles.
* **Continuous learning**: We're committed to ongoing education and training, to ensure our employees have the skills and knowledge needed to succeed in their roles.
**How to Apply:**
If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Application Question(s):**
* Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day?
**Experience:**
* **Customer Service: 10 years (Required)**
* **Medical receptionist: 5 years (Required)**
* **Outbound sales: 5 years (Required)**
**Language:**
* **English Fluently (Required)**
**Shift availability:**
* **Day Shift (Required)**
**Work Location:**
* **Remote**
Apply Now