Omada Health is a pioneering force in the digital health industry, driven by a mission to inspire and engage people in lifelong health, one step at a time. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. With a strong commitment to delivering world-class service, Omada Health is seeking a highly skilled and dedicated Member Support Agent to join its team. As a Member Support Agent, you will play a vital role in providing exceptional support to members, addressing their queries, and ensuring a seamless experience with Omada's programs and services.
In this dynamic role, you will be responsible for answering phone calls and replying to emails from members and prospective applicants, providing timely and effective solutions to their program-related questions. Your expertise will span across various aspects, including how to use mobile and web apps, linked devices, insurance coverage, billing, application status, and all other program features. As a key member of the support team, you will be expected to match coverage to applicants by processing manual applications, ensuring accuracy and attention to detail in a timely manner.
To excel in this role, you should have a passion for delivering stellar customer service, with strong phone resolution and troubleshooting skills. You should be comfortable navigating multiple systems (4-5) at one time, communicating proactively, consistently, and clearly. As a team player, you should enjoy working collaboratively, delivering excellent customer service, nurturing cooperation, and learning the intricacies of how a digital health company operates. If you thrive in a structured, process-driven environment, can be present and collaborative in a remote environment, and love helping members, this could be the ideal opportunity for you.
At Omada Health, we are committed to the growth and development of our team members. As a Member Support Agent, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, technical support, and digital health. You will also have opportunities to participate in cross-functional projects, collaborate with other teams, and contribute to the development of new initiatives and programs. With a strong focus on innovation and excellence, Omada Health offers a dynamic and supportive environment, where you can thrive, learn, and grow, both personally and professionally.
Omada Health is proud to be an equal opportunity workplace and affirmative action employer, committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Our company culture is built on a foundation of trust, respect, and open communication, with a strong emphasis on teamwork, collaboration, and mutual support. We strive to create an inclusive and diverse environment, where everyone feels valued, respected, and empowered to contribute their best work.
As a Member Support Agent at Omada Health, you will be offered a competitive salary, with a range of $16.67/hr - $19.50/hr, depending on your experience and qualifications. You will also be eligible for participation in an annual cash bonus, with the actual offer determined based on multiple factors, such as your skills and experience, and other business considerations. In addition to your salary and bonus, you will receive a range of benefits, including:
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Member Support Agent at Omada Health, you will be part of a dynamic and supportive team, dedicated to making a positive impact on the lives of our members. With a commitment to innovation, excellence, and customer satisfaction, Omada Health offers a unique and rewarding work environment, where you can grow, learn, and thrive. Don't miss out on this opportunity to join our team and contribute to our mission of inspiring and engaging people in lifelong health. Apply now and take the first step towards an exciting and fulfilling career with Omada Health!
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