Introduction to American Express and Our Mission
At American Express, we pride ourselves on being a company that values its employees' contributions, leadership, and impact. Each partner has the incredible opportunity to participate in the organization's success, and we strive to maintain our company values and strong sponsorship vow to provide the world's best customer experience every day. We are committed to creating a work environment where everyone feels seen, heard, and valued. Our mission is to lead the way in the industry, and we are looking for talented individuals to join our team and help us achieve our goals.
Job Overview and Responsibilities
As a Product Designer at American Express, you will play a critical role in lifting the overall quality of UX and UI design of digital experiences for Merchants and partners serving merchants, with an emphasis on Amex Offers. Your primary responsibilities will include:
- Collaborating closely with the Product, Research, Marketing, and Engineering teams to define and create designs that meet our business objectives and customer needs
- Delivering designs and working with Engineering to ensure proper implementation
- Developing knowledge-driven solutions by partnering with our Research team to incorporate customer findings and principles throughout the creative process
- Transforming ideas, business opportunities, partner feedback, and analysis into a vision that provides a clear, helpful, and positive outcome for Amex Merchants
- Regularly sharing your designs and reviewing the work of other colleagues to gain insights, feedback, and drive cross-team collaboration
- Seeking and sharing opportunities to refine both individual and team processes
- Clearly and confidently communicating with a preference for visual storytelling
- Being an enthusiastic advocate for the Amex Merchant
Essential Qualifications and Skills
To be successful in this role, you will need to have:
- 3+ years of professional experience in product design or a related field
- Experience working closely with product and engineering teams in an agile environment
- Outstanding skills in UX and collaboration design
- Proficiency in design and prototyping tools (Figma preferred)
- Experience managing and prioritizing multiple projects
- Experience communicating to colleagues how design delivers on customer and business objectives
- A Bachelor's degree in a related field or relevant work experience
Preferred Qualifications and Skills
While not required, the following qualifications and skills are preferred:
- Experience implementing UX writing and microcopy best practices
- Understanding of information architecture and how to apply it to design
- Experience creating project maps and service blueprints to understand and communicate a full end-to-end experience
- Experience using or contributing to design systems and DesignOps
- Experience working in a heavily regulated industry or on a project with significant design constraints
- A portfolio showcasing your end-to-end design process
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our employees grow and develop in their careers. As a Product Designer, you will have access to:
- Ongoing training and professional development opportunities
- Mentorship and coaching from experienced designers and leaders
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- A culture that values innovation, creativity, and experimentation
- A comprehensive benefits package, including competitive salary, health insurance, and retirement savings
Work Environment and Company Culture
Our company culture is built on the values of integrity, respect, and inclusivity. We strive to create a work environment that is:
- Collaborative and team-oriented
- Dynamic and fast-paced
- Supportive and inclusive
- Focused on delivering exceptional customer experiences
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A salary of $27 per hour
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and growth
Conclusion and Call to Action
If you are a talented and motivated Product Designer looking for a new challenge, we encourage you to apply for this exciting opportunity. At American Express, we are committed to creating a work environment that is inclusive, supportive, and focused on delivering exceptional customer experiences. Join our team and help us lead the way in the industry. Click the apply now button to start your application process.
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