Introduction to American Express
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise are at the core of everything we do, and we strive to provide the world's best customer experience every day. With a strong focus on integrity, diversity, and inclusion, we aim to create a work environment where everyone feels seen, heard, and valued.
Job Overview
The Global Brand Sponsorships & Experiences team at American Express is responsible for leading over 40 partnerships globally, delivering exceptional ticket access, live event, and digital experiences across Card Member passion points of sports, music, and various other cultural interests. As an Executive Assistant supporting the Vice President of this team, as well as another Vice President leading a key Sponsorship vertical, you will play a vital role in the team's organization and administration. Your expertise will be instrumental in ensuring seamless calendar management, coordination with other Executive Assistants, and various administrative tasks.
Key Responsibilities
- Manage calendars on a daily, weekly, and monthly basis with high attention to detail and timeliness, ensuring that all deadlines and commitments are met.
- Coordinate general follow-ups and generate reminders to effectively meet deadlines and commitments, demonstrating strong organizational and time management skills.
- Organize internal and external events, including guest entry/exit, facilitating food and beverages, handling space rentals, and planning team-wide outings, which require excellent communication and organizational skills.
- Manage IDs, Access, Payroll, and monthly expense reports in line with company policy, ensuring accuracy and attention to detail.
- Coordinate meeting administration, including in-person, telepresence, and WebEx meetings, and procure laptops, office supplies, and office space as needed.
- Maintain headcount reporting, organizational charts, and department Distribution Lists, ensuring that all information is up-to-date and accurate.
- Manage domestic and foreign travel arrangements, including air, hotel, dining arrangements, car transfers, and meeting agendas, as needed for partner meetings.
- Ensure timely preparation and processing of expense reports and invoices, reviewing expenses submitted to leaders for approval and highlighting any out-of-policy spend.
- Communicate effectively with all team members and key internal or external partners of all levels, demonstrating strong verbal and written communication skills.
- Manage office supplies, equipment, and other supply requests, and coordinate facility, real estate, and office management responsibilities.
- Follow up with team members on mandatory trainings, as well as other requirements and deadlines, ensuring that all tasks are completed on time.
- Assist with special projects and initiatives as requested, demonstrating a willingness to learn and adapt to new challenges.
Essential Qualifications
To be successful in this role, you should have:
- At least 3+ years of previous experience as an Executive Assistant to a senior leader, with familiarity with office management and team administration.
- A strong compass for using discretion and maintaining confidentiality with sensitive information, demonstrating integrity and professionalism.
- Motivation, proactivity, and strong initiative, with excellent organizational, administrative, and interpersonal skills.
- Strong attention to detail, with an emphasis on accuracy, quality, timeliness, follow-through, and a sense of urgency in executing tasks.
- Excellent time management and organizational skills, with the ability to manage multiple priorities and work independently in a fast-paced environment.
- Proven ability to interact effectively and diplomatically with executives and Executive Assistants across the organization and externally, demonstrating strong communication and interpersonal skills.
- High level of proficiency using MS Office, including Word, Excel, and PowerPoint, as well as internal AXP (or related) tools and systems, such as phone functions, MS Outlook, Ariba, Concur, Payroll, and myHR.
Preferred Qualifications
While not required, it is preferred that you have:
- Knowledge of AXP policies and office procedures, demonstrating a strong understanding of the company's internal processes and systems.
- Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
- A willingness to learn and grow, with a strong desire to develop new skills and take on new challenges.
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to supporting the growth and development of our colleagues. As an Executive Assistant, you will have access to a range of career development and training opportunities, including:
- Amex Marketing U, a unique learning and development program built for marketers, by marketers, which inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.
- Access to a range of online courses and training programs, covering topics such as leadership, communication, and project management.
- Opportunities to attend industry conferences and events, networking with other professionals and staying up-to-date with the latest trends and developments in the field.
- A mentorship program, which pairs you with an experienced colleague who can provide guidance, support, and feedback as you develop in your role.
Work Environment and Company Culture
At American Express, we pride ourselves on our unique and inclusive company culture. As a colleague, you can expect:
- A dynamic and fast-paced work environment, with a focus on collaboration, innovation, and creativity.
- A range of employee resource groups, which provide a platform for colleagues to connect, share experiences, and support one another.
- A strong focus on diversity, equity, and inclusion, with a range of initiatives and programs aimed at promoting a culture of belonging and respect.
- A range of wellness programs and initiatives, including access to on-site fitness classes, healthy snacks, and mental health support.
Compensation, Perks, and Benefits
As an Executive Assistant at American Express, you can expect a competitive salary range of $24.05 to $48.10 hourly, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries and bonus incentives.
- A 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- A flexible working model, with hybrid, on-site, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
Conclusion
If you are a motivated and organized individual with a passion for administration and a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity. As an Executive Assistant at American Express, you will have the chance to work with a talented team of professionals, develop new skills, and take on new challenges. Don't hesitate to submit your application today and join our team of dedicated and passionate colleagues who are committed to backing our customers, communities, and each other.
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