Introduction to arenaflex
arenaflex is a pioneering force in the media and technology industry, driving innovation to create the world's best entertainment and online experiences. As a leader in the field, we set the pace in a variety of innovative and fascinating businesses, creating career opportunities across a wide range of locations and disciplines. Our remarkable people bring cutting-edge products and services to life for millions of customers every day, and we're committed to revolutionizing industries and leading the future in media and technology.
Job Summary
We're seeking an experienced Senior Strategic Customer Project Management Professional to provide management and oversight of business-class advanced voice, ethernet, and/or all associated small to medium business project offers from order submission through installation. As a key member of our team, you'll provide first-line customer support, communicate with internal departments to ensure order accuracy and management of escalations, and work with vendors and teams to establish and achieve goals. With in-depth experience, knowledge, and skills in your discipline, you'll act as a resource for colleagues with less experience and drive results to meet our organizational scorecard, productivity, and quality metrics.
Core Responsibilities
- Establish and manage critical dates required for on-time completion of network and/or product activations, evaluating the impact of change on the overall installation timeline.
- Identify and manage risks, issues, and gaps that could impact timelines, goals, and installation of services, developing, triggering, and managing mitigation plans as needed.
- Plan agendas for and facilitate required meetings, prioritizing and driving cross-functional activities related to installations, and developing and managing communications, summary reports, and status updates for various audiences.
- Collaborate with various levels of sales, operations, engineering, and other functional groups to ensure orders flow accurately through completion, reviewing sales contracts and validating services with customers to ensure accuracy of product orders.
- Provide guidance to other team members on matters of process, procedure, and organizational compliance, proactively identifying opportunities for improvement and recommending solutions.
- Support multi-location customers with multiple services at each location, managing the installation of customer services and serving as the primary contact with customers and IT/technical personnel/vendor/reseller.
- Develop standards, processes, and procedures utilized by team members, including trialing new product support and systems/tools rollouts, and consistently exercise independent judgment and discretion in matters of significance.
Essential Qualifications
- Bachelor's Degree in a related field, or equivalent combination of coursework and experience.
- 5-7 years of relative work experience in project management, with a focus on customer-facing projects and advanced voice and ethernet services.
- Strong business acumen, with experience in managing business-class projects and ensuring timely completion of network and product activations.
- Excellent communication and troubleshooting skills, with the ability to provide first-line customer support and manage escalations effectively.
- Strong analytical and problem-solving skills, with the ability to identify and manage risks, issues, and gaps that could impact timelines and goals.
Preferred Qualifications
- Certifications in project management, such as PMP or Agile, or equivalent experience.
- Experience working with small to medium business products and services, including advanced voice and ethernet solutions.
- Knowledge of sales contracts and validation processes, with experience reviewing and validating services with customers.
- Familiarity with cross-functional activities and collaboration with various levels of sales, operations, engineering, and other functional groups.
- Experience developing standards, processes, and procedures, with a focus on continuous improvement and process optimization.
Skills and Competencies
- Business project management, with a focus on customer-facing projects and advanced voice and ethernet services.
- Communication, with excellent verbal and written skills and the ability to provide first-line customer support.
- Troubleshooting, with strong analytical and problem-solving skills and the ability to identify and manage risks, issues, and gaps.
- Collaboration and teamwork, with experience working with cross-functional teams and driving results to meet organizational scorecard, productivity, and quality metrics.
- Time management and organization, with the ability to prioritize tasks and manage multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Senior Strategic Customer Project Management Professional, you'll have access to a range of training and development opportunities, including:
- Formal training programs, such as project management certifications and leadership development courses.
- On-the-job training and mentorship, with experienced professionals who can provide guidance and support.
- Opportunities for advancement, with a focus on promoting from within and developing our employees' careers.
- A culture of continuous learning, with a focus on innovation and staying ahead of the curve in the media and technology industry.
Work Environment and Company Culture
At arenaflex, we're proud of our dynamic and inclusive work environment, with a focus on teamwork, innovation, and customer satisfaction. As a Senior Strategic Customer Project Management Professional, you'll be part of a collaborative team that values diversity, equity, and inclusion, and is committed to making a positive impact on our customers and communities. Our company culture is built around our Operating Principles, which include:
- Understanding our Operating Principles and making them the guidelines for how we do our jobs.
- Owning the customer experience and putting our customers first in everything we do.
- Being enthusiastic learners, users, and advocates of our game-changing technology, products, and services.
- Winning as a team and making big things happen by working together and being open to new ideas.
- Being an active part of the Net Promoter System and bringing more employee and customer feedback into the company.
- Driving results and growth, while respecting and promoting inclusion and diversity.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package, with a primary location pay range of $78,235.13 - $117,352.70. We also provide a range of perks and benefits, including:
- Best-in-class benefits, with a focus on connecting our employees to the support they need when it matters most.
- A range of options, expert guidance, and always-on tools, personalized to meet the needs of our employees' reality.
- Opportunities for advancement and career growth, with a focus on promoting from within and developing our employees' careers.
- A dynamic and inclusive work environment, with a focus on teamwork, innovation, and customer satisfaction.
Conclusion
If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With our commitment to innovation, customer satisfaction, and employee growth and development, we're confident that you'll find a rewarding and challenging career with our team. Apply now to join our dynamic and inclusive work environment and take your career to the next level!
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