Job title: FLEX Software Engineer - Salesforce Commerce Operations in Bethesda, MD at
Company:
Job description: Marriott International is seeking a Software Engineer, Salesforce Commerce Operations to manage operational aspects of the eCommerce platform including incident management, problem management, site performance, continuous improvement and communications with cross-functional stakeholders.
Responsibilities
- Partner with business and technology teams to build support plans for end-to-end Commerce operations
- Actively monitor the B2C Commerce Cloud and Order Management platform for performance issues, identifying root causes of technical problems, and implementing corrective actions to minimize downtime and impact on customer experience.
- Manage deployments of updates, patches, and new features to the B2C Commerce Cloud environment, ensuring proper configuration and data integrity.
- Analyze system performance metrics, identifying bottlenecks, and implementing optimizations to improve website load times and overall user experience.
- Maintain data quality within the B2C Commerce Cloud, including product catalog management, price updates, and inventory synchronization.
- Manage integrations between the B2C Commerce Cloud, OMS and 3rd party solutions ensuring data flows seamlessly.
- Respond to customer-facing issues, investigate root causes, and coordinate with cross-functional teams to resolve technical problems quickly.
- Create scripts and workflows to automate repetitive tasks related to system maintenance and operational processes.
- Lead incident management and problem management processes to ensure timely resolution of issues (e.g. Use of ServiceNow, Manage SLAs, follow ITIL and Marriott best practices)
- Lead performance tests/volume tests, fix priority problems and build reliability/performance dashboards in collaboration with multiple partners/third-party providers
Required Skills:
- Bachelor's degree in computer science, or related field, or a combination of relevant education, training, and experience.
- 5 years' experience in Digital Commerce technology
- Experience with Retail and/or Digital support
- Strong understanding of incident management and problem management processes
- Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence)
- Experience with Dynatrace and/or Splunk for observability and monitoring, including setting up and configuring dashboards, alerts, and synthetics
- Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes
- Familiarity with ITIL (Information Technology Infrastructure Library) best practices
- Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and globally distributed teams
- Experience with Salesforce B2C Commerce Cloud, SFCC development and deployment processes
- Knowledge of Salesforce Commerce Cloud APIs and integrations
- Experience with Salesforce Service Cloud/OMS a plus
- Experience with CDN & WAF a plus (Cloudflare or Akamai preferred)
- Experience with Bot Mitigation tools a plus
- Experience building data visualization Tableau dashboards a plus
Other Qualifications
- An unbridled curiosity and interest in problem solving
- Solid understanding of monitoring tools such as Dynatrace and Splunk
- Previous Hospitality Industry experience
- Previous Experience with Salesforce OMS
- Experience with ADA(a11y) Compliance
The pay range for this position is $40.81 to $67.98 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 15 days after the date of this posting, May 12, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Expected salary: $40.81 - 67.98 per hour
Location: Bethesda, MD
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