Licensed Pharmacy Technician and Customer Relations Call Center Agent - Remote Work Opportunity in Select States

Introduction to CVS Health and Our Mission

At CVS Health, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are seeking a Licensed Pharmacy Technician and Customer Relations Call Center Agent to join our team, and we invite you to be a part of our mission to transform healthcare and make it more personal, convenient, and affordable.

About the Role

We are currently offering virtual training and the option to work full-time from home in select states. As a Licensed Pharmacy Technician and Customer Relations Call Center Agent, you will play a vital role in supporting our customer relations and retail pharmacy stores. Your primary responsibility will be to respond to customer calls made to our 1-800-SHOP-CVS line, providing exceptional customer service that reflects our company's purpose and values.

Key Responsibilities:

• Respond to customer inquiries and concerns in a timely and professional manner, utilizing superb customer service skills to delight our valuable pharmacy customers.
• Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications, demonstrating excellent communication skills.
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner, showcasing your ability to work effectively in a team environment.
• Uphold our goals of delivery through the execution of customer service, ensuring that every interaction with our customers is reflective of our company's purpose and values.

Requirements and Qualifications

To be considered for this role, you must be a resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance. You must also possess or be able to obtain Pharmacy Technician licensure in your state of residence prior to your start date.

Essential Qualifications:

• 1+ years of experience in a Customer Service environment, with a proven track record of providing exceptional customer service.
• Proficient to advanced PC skills, including MS Windows-based applications, with the ability to quickly learn and adapt to new systems and technologies.
• Verifiable High School diploma, GED, or equivalent experience, with a strong foundation in mathematics and science.

Preferred Qualifications:

• Call Center experience, with a focus on excellence in service delivery and a passion for providing exceptional customer experiences.
• Bilingual Spanish, with the ability to communicate effectively with customers who speak Spanish as their primary language.

What We Offer

In addition to a competitive salary, with a starting pay rate of $17.00 per hour and a pay range of $17.00 - $31.30, we offer a comprehensive benefits package that includes:

Benefits and Perks:

• Medical, dental, and vision benefits, with a range of plan options to suit your needs.
• 401(k) retirement savings plan, with a company match to help you save for your future.
• Employee Stock Purchase Plan, allowing you to invest in our company and share in our success.
• Fully-paid term life insurance plan, providing you with peace of mind and financial security.
• Short-term and long-term disability benefits, ensuring that you are protected in the event of illness or injury.
• Well-being programs, education assistance, and free development courses, to help you grow and develop in your career.
• CVS store discount and discount programs with participating partners, providing you with exclusive savings and perks.
• Paid Time Off (PTO) or vacation pay, and paid holidays throughout the calendar year, giving you the time and flexibility to relax and recharge.

Career Growth and Development

At CVS Health, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including virtual training and on-the-job learning, to help you build your skills and advance in your career. Our company is dedicated to innovation and excellence, and we encourage our employees to think creatively and develop new solutions to real-world problems.

Work Environment and Company Culture

Our company culture is built on a foundation of heart, with a focus on empathy, compassion, and kindness. We believe in creating a work environment that is inclusive, supportive, and respectful, where every employee feels valued and empowered to make a difference. Our Heart At Work Behaviors support this purpose, and we encourage every employee to embody these values in their work every day.

Conclusion

If you are a licensed pharmacy technician with a passion for customer service and a desire to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated and compassionate professionals who are committed to bringing our heart to every moment of our customers' health.

Apply now and take the first step towards a rewarding and challenging career with CVS Health. We look forward to receiving your application and welcoming you to our team!

Apply Now