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Role Description
Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.
- Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution.
- Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects.
- Collaborate with customer (internal or external) from requirements gathering through product/process acceptance.
- Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
- Review project schedules with functional project managers and project coordinators allocated to projects.
- Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
- Communicate project objectives in terms of overall strategic business objectives.
- Serve as interface with customers, vendors, stakeholders and project sponsor(s).
- Devise creative solutions to critical customer and user needs.
- Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics.
- Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints.
- Obtain and summarize current project information and milestone status versus project performance baseline.
- Drive project/program tasks to completion in accordance with the project schedule.
- Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
- Management of Resource capacity and time tracking allocated to enterprise level project.
- Financial Management and analysis of costs for enterprise level projects.
- Accountable for overall project success - including cost, schedule, quality, and scope management.
- Balance the cost, schedule and time frames against the enterprise level project requirements.
- Report project status, issues and implemented solutions as well as evaluations and assessments of the results.
- Provide leaders with updates, including greatest opportunities for improvement.
- Recognize potential problem areas against the plan and identify and implement alternative solutions.
- Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions.
- Participate in the exchange of ideas and information within the departments and with other Jabil facilities to ensure best practices are shared throughout the company.
- Drive continuous improvement through trend reporting analysis and metrics management.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
- Coach others through difficult decision making situations.
- Drive relevant, concise and effective communication through a variety of mediums.
- Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery.
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
Qualifications
- Project Management Professional (PMP) certification preferred
- Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies
- Job is responsible for collaborating with employees in all Jabil facilities and job roles to achieve the desired results
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
- Proficiency in use of project management software (Microsoft Project, Celoxis, Smartsheets, etc) is required
Requirements
- Bachelor’s degree required.
- Minimum five (5) years work-related experience required in project management or related discipline.
- Minimum five (5) years work-related experience in regulated industries.
Benefits
- Medical, dental, and vision insurance plans
- Paid time off accruing at a rate of 3.07 hours during your first year of employment
- 4 weeks of paid parental leave
- In 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly
- 401(k) retirement plan
- Employee stock purchase plan
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