Project Manager
At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients, and we deliver. The market demand for our services has fueled our growth. We're currently seeking a talented Project Manager that thrives in a fast-paced environment to join our team.
The Project Manager plays a vital role in keeping project activities on task. As a project manager, you will manage the entire project lifecycle, from defining business objectives and project plan to managing its successful execution and deployment—all while meeting strict deadlines and ensuring budgetary obligations. As an effective leader, you will coordinate the efforts of team members and third-party contractors or consultants to deliver projects according to plan while overseeing quality control through the project’s duration.
Who you are
Well-spoken and customer-facing, you have the ability to present ideas in user-friendly language
An engaging, inspiring, and energetic leader who promotes an environment conducive to creativity and is receptive to new ideas and approaches
A detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written)
A self-directed, self-motivated individual who can work independently with limited supervision
A positive team player
A skilled decision-maker
A polished presenter
Results-oriented
Experienced in customer management
Open to travelling, if required
What you’ll do
You will plan, execute, and finalize projects according to strict deadlines and within budget parameters, defining the project’s objectives and overseeing quality control throughout the project lifecycle. This specifically encompasses:
Understanding the project deliverables and scope in the Statement of Work
Project scoping, estimating, planning
Develop, manage, and document (in the agreed format) all production schedules, milestones, projections, estimates, and budgets for customer-assigned projects
Client and client stakeholder management & acceptance
Scope, schedule and change management
Responsibility for project budget and financial success metrics
Serving as the customer’s first point of contact to manage expectations and communications, ensure that the customer is informed on the project status, and obtain customer approval and signoff on all major deliverables
Manage the project team, including assigning individual project tasks, holding regular meetings to monitor progress, and ensuring all timesheets are completed on time
Partnership with direct manager and Account Director on project escalations
Status reporting (internal/external)
Resource forecasting
Risk mitigation
Post-project reviews
What we look for
3-5+ years’ experience as a project manager, enterprise commerce experience preferred either within an agency, systems integration consultancy or within an online/digital department of an established B2B or B2C company
Experience with project management principles, processes, tools, and techniques
Experience working in Agile and Waterfall software development environments
Experience working in a fast-paced organization with competing project demands and running multiple projects simultaneously
Experience with issue and bug management systems such as the Atlassian suite (e.g., JIRA, Confluence) and/or Microsoft Visual Studio (TFS)
Experience working on project phases from strategy, user experience, design, build, test and deployment
Experience working with nearshore / offshore teams
Excellent listening, oral and written communication skills
Expertise in utilizing conflict resolution skills to lead staff and resolve issues with customers to ensure project goals and contractual agreements are met and customer requirements are fulfilled
The prudence to leverage project governance and escalation processes as needed to meet project KPIs
Strong problem solving skills
Working knowledge of Microsoft Office, Smartsheets and Microsoft Project
What grabs our attention
Strong facilitation, negotiation, and conflict-resolution skills
Adaptability and capacity to work effectively in an environment where priorities change frequently
Superior communication and interpersonal skills with the ability to develop and foster long-term relationships
CAPM or PMP certification
Experience in a consulting or agency environment
SMITH | The Architects of Future Commerce
The next big thing isn’t what you’ll buy, it’s how you’ll buy it. SMITH is a values-driven digital transformation agency with one mission: to make buying and selling awesome. For more than 20 years, SMITH has worked in partnership with the world's most respected B2B and B2C brands to deliver better business outcomes with design thinking and technology enablement that puts their customers at the center. Key partnerships with technology platforms including SAP Hybris, Adobe, Episerver, and Sitecore support the delivery of best-of-breed digital content and commerce experiences, while SMITH Labs builds tomorrow's experiences with the Elements of Future Commerce, including AR, VR, AI, Conversation, and Emotion-sensing interfaces. Offices in Gatineau, Seattle, Dayton, and Spokane service clients including Air Canada Vacations, AT&T, PCNA, Honeywell, Microsoft, and more. Learn more at SMITH.co