Note: The job is a remote job and is open to candidates in USA. Canadian Tire Corporation is a trusted and iconic retail brand in Canada, seeking Bilingual Bank Fraud Servicing Representatives. The role involves identifying suspected fraud and managing customer accounts with a focus on exceptional customer service.
Responsibilities
- Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
- Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Skills
- Bilingual (English & French) fluency
- Customer focused, who go above and beyond to respond to the evolving needs of customers
- Solutions oriented and outcome focused, with a strong attention to detail
- Team players with strong communications skills, who build relationships easily
- Willingness to learn and solve problems while keeping the customer top of mind
- Weekend availability is required
- Successful completion of reference check, credit check, criminal background check, and global sanctions and PEP screening
- Some experience in a contact centre or customer service role
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Company Overview
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. It was founded in 1922, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://corp.canadiantire.ca.
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