Note: The job is a remote job and is open to candidates in USA. Scandit is a company that empowers people through technology, enhancing efficiency across various industries. They are seeking a Mobile Developer Support Engineer to provide technical support for developers integrating with their SDK, ensuring a smooth developer experience and supporting the success of their product.
Responsibilities
• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our SDK for React Native
• Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed
• Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support
• Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers
• Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over time
Skills
• You prioritize the customer experience and have a customer-centric mindset
• You possess strong analytical and problem-solving skills
• You have experience working with complex React Native applications
• You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience
• You are familiar with mobile and web technologies in general and are willing to learn
• You have excellent English communication skills, both oral and written
• You can work independently with a high degree of autonomy
• Ideally, you have experience in mobile development for both iOS and Android
• Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow
Benefits
• We are certified as a “Great Place to Work” in 10 countries!
• An attractive individual equity plan in a high growth company
• Smart, people-first culture
• Flexible, office, hybrid or home working
• Innovation hackathons
• Global team outings
• Festive/end of year all company celebrations
• Your birthday off
• Learning and development opportunities
• Mentoring programs
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw and Tokyo
• As well as specific benefits related to the location you are joining
Company Overview
• Scandit is a technology platform that offers smart data capture and barcode scanning software solutions for its users. It was founded in 2009, and is headquartered in Zürich, Zurich, CHE, with a workforce of 201-500 employees. Its website is http://www.scandit.com.
Company H1B Sponsorship
• Scandit has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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