Note: The job is a remote job and is open to candidates in USA. Stoneside Blinds & Shades is a top-rated window covering company in America, committed to delivering a five-star experience for both customers and teammates. They are seeking a Part-Time Client Relations Coordinator to handle inbound calls, manage scheduling requests, and provide exceptional customer service as part of a supportive remote team.
Responsibilities
- Be the welcoming first voice our customers hear when scheduling design consultations based on availability and team capacity
- Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms
- Follow up with prospective clients via outbound calls on web form inquiries and other lead sources
- Manage scheduling requests across multiple channels, including phone, chat, and email
- Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
- Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments
- Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently
- Maintain scheduling documentation, reports, and related administrative records
- Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs
- Identify and contribute to process improvements that enhance scheduling accuracy and efficiency
Skills
- Align with our mission and values and want to be part of a team where everyone loves their job
- Friendly, positive, and customer-focused demeanor
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent verbal and written communication skills
- High attention to detail with a commitment to accuracy
- Proven ability to consistently deliver a 5-star customer experience
- Comfortable learning and using new technology and systems
- Ability to prioritize tasks and adapt quickly to scheduling changes
- Strong problem-solving skills with the ability to thrive in a fast-paced environment
- Must have reliable, high-speed internet access suitable for a remote work environment
Benefits
- Paid Time Off (accrues at 2 hours per pay period)
- Company-provided laptop, phone, and monitor for your home office
- Supportive, people-first culture with strong team collaboration
- A role where your work directly impacts the customer experience
Company Overview
Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company. It was founded in 2009, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.stoneside.com.
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