Note: The job is a remote job and is open to candidates in USA. SAIC is seeking an experienced Software Engineering Team Manager to lead their ServiceNow technical practice and software delivery team. The role involves driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to customers while managing a high-performing development team.
Responsibilities
- Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations
- Participate in design and architecture discussions, providing technical guidance and recommendations
- Serve as the escalation point for complex technical challenges across ServiceNow implementations
- Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices
- Stay current with ServiceNow platform releases, new capabilities, and industry trends
- Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters
- Drive platform roadmap conversations and contribute to pre-sales technical discussions
- Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform
- Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement
- Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s
- Recruit, onboard, and retain top engineering talent
- Resolve team conflicts and remove blockers to ensure delivery momentum
- Foster a collaborative, inclusive, and high-performing team culture
- Assist in performance evaluations and provide input on team member development plans
- Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership
- Assist in tracking project-level budgets and flagging variances or risks to senior management
- Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes
- Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication
- Translate complex technical concepts into clear, business-friendly communication
- Lead customer workshops, discovery sessions, and solution presentations
- Build and maintain strong, trust-based customer relationships
- Support contract renewals, expansions, and statement of work development
- Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs
- Collaborate with Scrum Masters and Project Managers to support smooth delivery execution
- Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice
Skills
- 5+ years in a lead developer or technical lead role, with at least 2+ years in a people management or engineering management capacity
- Candidates must be U.S. Citizens and have the ability to get a secret clearance
- Certified Application Developer (CAD)
- ServiceNow Certified System Administrator (CSA) – required
- Deep hands-on experience with ServiceNow development including: Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts
- Integration Hub, REST/SOAP API integrations
- Service Portal / Now Experience / UI Builder
- ITSM, ITOM, HRSD, CSM, or other ServiceNow product suites
- Demonstrated experience overseeing agile/scrum delivery practices, with the ability to assess, adapt, and improve team processes without directly facilitating ceremonies
- Strong experience with CMDB design, governance, and data integrity within ServiceNow
- Proven ability to manage data migration and data management initiatives on the ServiceNow platform
- Experience developing and managing technical roadmaps aligned to business and client objectives
- Experience owning project or team-level budgets, including forecasting and variance reporting
- Demonstrated ability to define and track OKRs and KPIs for engineering teams
- Strong experience with customer-facing roles, including requirements gathering and executive communication
- Proficiency in JavaScript, web technologies, and ServiceNow scripting
- Experience with DevOps practices, CI/CD pipelines, and source control (Git)
- Familiarity with ITIL frameworks and service management concepts
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required and 9 years of experience. Masters Degree and 7 years
- Multiple ServiceNow Certifications strongly preferred, such as: Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOps
- Experience with ServiceNow App Engine and custom application development
- Familiarity with Performance Analytics, Reporting, and ServiceNow dashboards
- Experience in a consulting, managed services, or professional services environment
- Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure concepts
- Experience with program-level planning (SAFe, Scaled Agile) across multiple teams
- Familiarity with security and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governance
- Experience contributing to pre-sales activities, including RFP responses and solution demonstrations
- Exposure to AI/ML capabilities within ServiceNow (Now Intelligence, Predictive Intelligence, Virtual Agent)
- Experience with change management practices to guide organizations through platform adoption
Company Overview
SAIC specializes in IT, enterprise IT, engineering, and professional services. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.saic.com.