Unlock a Rewarding Career in Customer Service with PNC's Treasury Management Client Care Team
At PNC, our people are the driving force behind our success, and we're committed to fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to the company's achievements. As a Senior Treasury Management Customer Service Representative Specialist within our Treasury Management Client Care organization, you'll play a vital role in delivering exceptional customer experiences and supporting our sophisticated client base.
About PNC and the Treasury Management Client Care Team
PNC is a leading financial services company, renowned for its commitment to customer satisfaction and community development. Our Treasury Management Client Care Team is dedicated to providing top-notch service to our clients, helping them manage their financial needs and achieve their goals. As a Senior Customer Service Representative Specialist, you'll be an integral part of this team, working remotely from a quiet, confidential space in your home location (approved by PNC).
Key Responsibilities
- Perform advanced customer service activities and initiatives for specialized products and services, leveraging an advanced process or tool to support internal and external customers.
- Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via multiple channels, including phone, email, and chat.
- Resolve customer service inquiries and issues, recommending appropriate solutions and identifying root causes to prevent future problems.
- Maintain high levels of customer satisfaction, consistent with PNC's core values, and demonstrate a commitment to quality.
- Document customer interactions and complete service requests to minimize customer effort or additional action.
- Serve as a coach or mentor to the customer service team and may serve as a trainer, sharing knowledge and expertise to enhance team performance.
Essential Qualifications and Skills
To succeed in this role, you'll need:
- An Associate's degree or equivalent, with a strong understanding of customer service principles and practices.
- A minimum of 3+ years of related experience or product knowledge, with a proven track record of delivering exceptional customer service.
- Excellent communication and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong Client Relationship Management skills, with the ability to determine and satisfy client needs and maintain a partnering relationship during engagements.
- Proficiency in Customer Experience Management, with a focus on implementing strategies and techniques to ensure positive customer experiences.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining a high level of productivity.
Preferred Qualifications
While not required, the following qualifications can enhance your candidacy:
- Bachelor's degree or higher.
- Industry-specific certifications or training, such as treasury management or customer service certifications.
- Experience working in a remote or virtual environment, with a proven ability to stay motivated and productive.
What We Offer
At PNC, we're committed to supporting the well-being and success of our employees. As a Senior Treasury Management Customer Service Representative Specialist, you'll enjoy:
- A competitive salary range of $31,000 - $67,600, depending on your location, experience, and education.
- Incentive eligibility, with payment based on company, business, and individual performance.
- A comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability protection, and retirement savings plans.
- Paid time off, including holidays, vacation days, and occasional absence time.
- Opportunities for career growth and development, with training and education programs to support your success.
- A dynamic and inclusive work environment, with a culture that values diversity, equity, and inclusion.
Career Growth and Development Opportunities
At PNC, we're committed to helping our employees grow and develop in their careers. As a Senior Treasury Management Customer Service Representative Specialist, you'll have access to:
- Training and development programs, designed to enhance your skills and knowledge in customer service, treasury management, and leadership.
- Career advancement opportunities, with a clear path for progression to senior roles or specialized positions.
- Mentorship and coaching, with experienced professionals who can guide you in your career journey.
Work Environment and Company Culture
At PNC, we pride ourselves on our inclusive and accessible workplace culture. As a remote worker, you'll enjoy:
- Flexibility and autonomy, with the ability to work from a quiet, confidential space in your home location.
- A collaborative and supportive team environment, with regular communication and feedback.
- A culture that values diversity, equity, and inclusion, with opportunities to participate in employee resource groups and community outreach programs.
Why Join PNC?
If you're a motivated and customer-focused professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this Senior Treasury Management Customer Service Representative Specialist role. At PNC, you'll enjoy a dynamic and inclusive work environment, with opportunities for career growth and development, and a comprehensive benefits package. Join our team today and start building a brighter future!
Equal Employment Opportunity: PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Disability Accommodations: If an accommodation is required to participate in the application process, please contact us via email at [email protected] or call 877-968-7762 and select Option 4: Recruiting for accommodation assistance.
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