Experienced Hybrid Customer Care Professional for Small Business Sales and Service - Career Growth and Development Opportunities at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support our colleagues personally and professionally. Our company values and powerful backing promise are at the heart of everything we do, and we strive to provide the world's best customer experience every day with integrity and inclusivity.

Job Overview

We are seeking an exceptional Hybrid Customer Care Professional to join our team at blithequark. As the face of our company, you will create positive interactions with our customers every day, from understanding their needs to recommending the right products and services. You will have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.

Key Responsibilities

• Service inbound calls while engaging and consulting with small business owners and decision-makers, learning about their needs and recommending the right blithequark products and services
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, demonstrating integrity in every interaction

Qualifications and Skills

To be successful in this role, you will need:

Essential Qualifications

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required, with education benefits available

Preferred Qualifications

• Experience owning or working in a small business is a plus, bringing valuable insights and understanding to the role

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop in their careers. You will have access to industry-leading training and ongoing coaching, as well as opportunities to learn from experienced professionals in the field. Our career development and training opportunities are designed to help you achieve your goals and advance in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, integrity, and customer focus. We believe in creating a work environment that is supportive, collaborative, and empowering, where every colleague feels seen, heard, and valued. Our blithequark Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Conclusion

If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity at blithequark. As a Hybrid Customer Care Professional, you will be part of a dynamic team that is dedicated to providing exceptional customer experiences and driving business growth. Join us and take the first step in an rewarding and challenging career with a company that truly values its colleagues and customers.

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now